Shipping and Returns

Please note: RCM Shop does not offer refunds or exchanges on print music, CD’s, digital products and subscriptions.
RCM Shop will however replace any damaged or incorrect items that are reported to shop@rcmusic.ca (Canadian customers) and shopus@rcmusic.ca (US and International customers) within 14 days of receiving your order.

Changes To An Order

RCM Shop are unable to make any changes to your order once it has shipped from the warehouse. RCM Shop will endeavor to make changes before the order is shipped, although due to the volume of orders this cannot be guaranteed.

Merchandise

RCM Shop will exchange merchandise if it includes a size variable, for the correct size. To exchange a merchandise product, please email shop@rcmusic.ca with your name and order number and you will receive an exchange form. All merchandise must be returned it in the original packaging and in a re-sellable condition.

Please note: you will be responsible for the return shipping charge.

Undeliverable Orders

Orders that are returned to RCM Shop as undeliverable will not be re-shipped. Your undeliverable order will be automatically refunded and you will be notified of the refund via email. If you would still like to purchase items that were undeliverable, you will need to place a new order in the RCM Shop.
Please note: You will not be refunded for the shipping charge.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact shop@rcmusic.ca.

Shipping Times

All orders are processed within 2 business days of being placed.

You can expect your order to arrive via regular mail within 10 business days, this may be increased for some remote locations.

RCM Shop cannot be held responsible for any delayed shipments as a result of weather or postal strikes.

Shipping Cost

RCM Shop charges a flat rate for all Canadian shipments of $5.00

There is only one shipping option, there is no option for expedited shipping.

Order Tracking

Orders are shipped via Canada Post or Loomis and you will receive a tracking number via email once your order has shipped.

Payment Methods

RCM Shop accepts the following methods of payment: Visa, Mastercard, AMEX.

Discount Codes

RCM Shop offers discount codes to customers from time to time throughout the year, RCM Shop reserves the right to refuse or alter any coupon or promotion at its discretion.

Please note: Coupon codes are not retroactive and price adjustments will not be issued on orders placed prior to the start of any promotion. If you fail to use a coupon code on any order, we will not issue a refund for the price difference and you must place a new order to use the code.

If you have any further questions about your order, please use your order number as a reference and email shop@rcmusic.ca