• What is the method of shipping used?

    All orders will be shipped via Loomis in Canada and UPS in the United States. If no one is available to receive the shipment, the package will be returned to us, and an additional shipping charge will be applied.

    Orders addressed to rural locations without courier service will be shipped via an alternate carrier.

  • How much will shipping cost?

    Shipping costs $5 for North American orders, and $19 for international orders.

  • When will my order arrive?

    All orders will be processed within 24 hours of being received. Orders generally take 5-10 business days for delivery. Please note that delivery times may vary during peak periods.

  • Do you offer expedited shipping?

    At this time, all orders are shipped via ground service.

  • What are my options for payment?

    Payment is accepted by Visa or Mastercard. The credit card will be charged on the day that the order is placed.

  • Do you ship internationally?

    Yes! We ship to most countries around the world.

  • What happens if there is a problem with my order?

    Please note that all sales are final. If there is a discrepancy with your order, please email the details to virtualbookstore@rcmusic.ca.